We are experiencing some shipping delays as our fulfillment team is taking extra care in our facility. We will get your item(s) to you as soon as possible. We greatly appreciate your patience during this time.
A Queenieke Store account is not required to place an order. However, we do recommend creating an account to make it easier the next time you shop with us and to conveniently manage your order(s).
To provide the fastest possible delivery to our customers, orders are immediately sent for processing. For this reason, we are unable to cancel or modify an order once it has been placed.
If there is an error with your order, please email [email protected] and we will do everything we possibly can to assist you.
You will receive a shipping confirmation email with tracking information within 24 hours of your order being dispatched from our facility. You are also able to log into your Queenieke Store online account and check order status under “My Orders,” by clicking VIEW MY ORDER.
If you have not received your shipping notification and it has been more than 3 business days since you placed your order, please email [email protected] and our team will assist you.
All orders are subject to product availability. On the rare occasion that an item within your order is unavailable at the time of fulfillment, you will be notified via email. Our Customer Support team will adjust your order and issue a full refund for any missing item(s).
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay and Google Pay.
We also accept payment via PayPal, Amazon Pay.
Payment will be taken immediately, and you will receive an email confirming that your order has been successful.
We currently donâ€™t offer expedited shipping.
We are proud to say that we ship to (almost) all international destinations.
We will gladly offer a full refund on orders from www.queenieke.store within 21 days from receipt of goods.
Read more about queenieke store’s Return Policy here.
Refunds are issued within 7-10 business days from receipt of package at our facility (but usually sooner!). You will be notified via email once your return has been processed. Refunds will be issued to the original form of payment only.
â€œFinal Saleâ€ means the specified merchandise is not eligible for return or exchange.
Simply sign up for back in stock notifications and we will email you if your size becomes available.
Please note specific care instructions can be found on each Queenieke garment.
General care instructions for our products are as follows:
– Machine wash cold with like colors, using delicate cycle. Do not use fabric softener or bleach.
– Hang dry or lay flat to dry. Do not tumble dry.
– For Bras: We recommend removing the cups, as it helps keep the original shape. Hand wash cups in cold water, lay flat to dry.
– Do not iron
– Do not dry clean
If you have more specific questions, please email [email protected] and a member of our Customer Support team will happily assist you.
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